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Active Listening Communication & Social Skills
Ambiguity Workplace Wellbeing
Anti-Money Laundering Social & Corporate Responsibilities
Benefits of Good Sleep Workplace Wellbeing
Mental Health, Anxiety,
Better Judgement Workplace Wellbeing
Brand Reputation Customer Service
interview, interviews
Bribery Act Social & Corporate Responsibilities
Budgeting Basics Finance
MS Excel, Computer,Spreadsheets,
Building a Customer-Centric Culture Customer Service
feedback, relationships, relations, customer service, sales, customer experience, values, culture
Building Confidence at Work Personal Development
interview, interviews
Building Healthy Boundaries Health & Safety
wellbeing, health, safety
Building Relationships with Customers Customer Service
relations, customer service, sales
Bullying and Harassment Equality & Diversity
Business Continuity Health & Safety
coronavirus, COVID, health, safety
Caring for Vulnerable Customers Customer Service
Challenging the Status Quo Managing Change
Change Management – 40mins Management & Leadership
Changing Behaviours Workplace Wellbeing
Coaching Management & Leadership
Collaborative Working Teamwork
Communicating under Pressure Communication & Social Skills
Communicating with Body Language Communication & Social Skills
PowerPoint, Business, Presentations, presenting, interview, interviews
Communicating with Emotional Intelligence Communication & Social Skills
Communication Communication & Social Skills
communicating, behaviours,
Company Culture Management & Leadership
Competition Law Social & Corporate Responsibilities
Computer Essentials – Introduction Computer Fundamentals Series
ecdl, computer,essentials, icdl,
Computer Essentials – Test Computer Fundamentals Series
ecdl, computer,essentials, icdl, test, tests
Conducting Annual Performance Reviews Customer Service
communication, performance, reviews, interviews, consulting, appraisals, appraisal
COSHH – Control of Substances Hazardous to Health Health & Safety
health, safety, substances, hazardous, regulation
Creating Customer Advocates Customer Service
relationships, relations, customer service, advocates, branding
Creativity Workplace Wellbeing
Critical Thinking Workplace Wellbeing
Curiosity Workplace Wellbeing
Customer Complaints Customer Service
feedback, relationships, relations, customer service, sales, customer experience
Cyber Security Social & Corporate Responsibilities
Data Protection UK Data Protection, Information & Security
GDPR
Dealing with Stress Personal Development
Decision Making at Work Personal Development
decisions
Demystifying AI – Artificial Intelligence Personal Development
Artificial Intelligence, technology, automation
Developing a Career Plan Career Development
planning, development, promotion, plan. Goal, goals
Developing Leadership Management & Leadership
Digital Collaboration Teamwork
communication, computer, IT,
Digital Wellbeing Workplace Wellbeing
Display Screen Equipment (DSE) and Workstation Safety Health & Safety
DSE, computer, safety
Driving Safety Health & Safety
vehicles, safely, drive, car,
Effective Budget Management Finance
budgets, budgeting, Microsoft, Finance, Business, spreadsheets, office 365, O365, Microsoft 365,
Effective Delegation Teamwork
Effective Dispersed Teams Communication & Social Skills
communication, remote, home working,
Effective Meetings Teamwork
MS Teams, virtual
Effective Meetings for Managers Management & Leadership
Effective Research and Reports Communication & Social Skills
writing, reports, research,
Electrical Safety Health & Safety
electrical, electricity
Empathy Workplace Wellbeing
Environmental Awareness Social & Corporate Responsibilities
environment,
Equity, Diversity and Inclusion Equality & Diversity
Everyday Energy Workplace Wellbeing
Experiencing Change Managing Change
Fair Treatment of Customers Social & Corporate Responsibilities
Finance for non- Finance Managers Finance
MS Excel, Computer,Spreadsheets,
Finance Payment Card Industry (PCI) Awareness Finance
ms Excel, fraud, finance
Financial Wellbeing Workplace Wellbeing
Finance, Budgets
Finding Your Role Model Teamwork
First Aid Health & Safety
First Impressions Career Development
interview, interviews
Flexible Leadership Management & Leadership
Food Allergies Food Safety & Hygiene
hygiene, safety, health
Food Law Food Safety & Hygiene
Food Safety – Level 1 Food Safety & Hygiene
health, safety, hygiene
Food Safety Refresher Food Safety & Hygiene
hygiene, safety, health
Foundations of Customer Experience Customer Service
customer service, sales
Fraud Awareness Social & Corporate Responsibilities
Freedom of Information Act Data Protection, Information & Security
data protection, security, freedom
From Manager to Leader Management & Leadership
Giving and receiving Feedback Management & Leadership
Google Chrome IT Skills
web, browsing, online, internet, Microsoft, computer, edge, browsers, browser
Great Conservations Workplace Wellbeing
Health & Safety Introduction Health & Safety
Health and Safety for Homeworkers Health & Safety
working, remote
Healthy Living Workplace Wellbeing
Hiring Right First Time Interview Techniques
interview, interviews
How to Form and Mobilise a Team Management & Leadership
business, team, teams, remote,
How to Plan Your Own Development Personal Development
Impact and Influence Workplace Wellbeing
Information Security – 50mins Data Protection, Information & Security
data, cyber, security
Introduction to Sustainability Social & Corporate Responsibilities
environment, eco-friendly, sustainable, ecological, pollution
Let’s Talk about Mental Health Workplace Wellbeing
anxiety
Letting Go Workplace Wellbeing
Life Balance Workplace Wellbeing
Living and Working with Addiction Workplace Wellbeing
health, safety,
Making the Change Managing Change
Managing a Conflict at Work Teamwork
Managing Emotions Workplace Wellbeing
Managing High Performing Teams Management & Leadership
Managing Hybrid Working Management & Leadership
MS Teams, Business, Computer, Virtual, Office 365, SharePoint, Effective Meetings, virtual, hybrid
Manual Handling Health & Safety
Measuring Customer Experience Customer Service
feedback, relationships, relations, customer service, sales, customer experience
Mentoring Management & Leadership
Microsoft Edge Microsoft Office
web, browsing, online, internet, Microsoft, computer, edge, browsers, browser
Millionaire Game – MS Outlook Microsoft Office
Microsoft, Email, Email Etiquette, Business, Test, Games, Tests
Millionaire Game – MS PowerPoint Microsoft Office
Microsoft, Business, presenting, presentations, body, Communication, Social, test, games, computer, tests
Millionaire Game – MS Teams Microsoft Office
Microsoft, Computer, Virtual, Games, Test, office 365, virtual, Tests, Game
Millionaire Game – MS Word Microsoft Office
Microsoft, Business, literacy, computer, tests, games, spelling, writing, test
Millionaire Game – MS Excel Microsoft Office
Microsoft, Finance, Business, Test, spreadsheets, computer, games, tests, Game
Mindfulness Workplace Wellbeing
Mental Health, Anxiety
Mindset Workplace Wellbeing
Mental Health, Anxiety
Modern Slavery Social & Corporate Responsibilities
Moving or Falling Objects Health & Safety
MS Excel – Expert Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer
MS Excel – Advanced Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer
MS Excel – Intermediate Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer
MS Excel – Introduction Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer
MS Excel – Master Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer
MS Excel 365 – Master Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365, Test, tests
MS Excel 365 – Master Test Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365, Test, tests
MS Excel 365 – Advanced Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365, Test, tests
MS Excel 365 – Advanced Test Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365, Test, tests
MS Excel 365 – Intermediate Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365
MS Excel 365 – Intermediate Test Microsoft Office
Microsoft, 365, Finance, Business, spreadsheets, computer, Test, Games
MS Excel 365 – Introduction Microsoft Office
Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365
MS Excel 365 – Introduction Test Microsoft Office
Microsoft, 365, Finance, Business, spreadsheets, computer, Test, Games
MS Excel Test – Advanced Microsoft Office
Game, Test, Microsoft, Finance, Business, spreadsheets, computer, tests, Games
MS Excel Test – Intermediate Microsoft Office
Microsoft, Finance, Business, Test, spreadsheets, computer, tests, game, games
MS Excel Test – Introduction Microsoft Office
Microsoft, Finance, Business, Test, spreadsheets, computer, tests, game, games
MS Internet Explorer 11 – Introduction Microsoft Office
web, browsing, online, internet, Microsoft, computer, edge, browsers, browser
MS Office 365 – Intermediate Microsoft Office
Microsoft, Teams, sharepoint, computer, virtual, office 365, O365, Microsoft 365
MS Office 365 – Introduction Microsoft Office
Microsoft, Teams, sharepoint, computer, virtual, office 365, O365, Microsoft 365
MS Office for IPAD – Introduction Microsoft Office
MS OneNote – Introduction Microsoft Office
Microsoft, computer, office 365
MS OneNote – Introduction Test Microsoft Office
Microsoft, 365, Business, computer, notes,tests, test
MS OneNote Desktop and Windows 10 – Introduction Microsoft Office
Microsoft, Business, computer,
MS Outlook 365 – Intermediate Microsoft Office
Microsoft, Email, Email Etiquette, Business, 365, office 365, O365, Microsoft 365
MS Outlook 365 – Introduction Microsoft Office
Microsoft, Email, Email Etiquette, Business, office 365, O365, Microsoft 365
MS Outlook 365 Intermediate Test Microsoft Office
Microsoft, 365, Email, Email Etiquette, Business, Test, calendar, Games, tests
MS Outlook 365 Introduction Test Microsoft Office
Microsoft, 365, Email, Email Etiquette, Business, Test, calendar, Games, tests
MS Outlook Test – Intermediate Microsoft Office
Microsoft, Email, Email Etiquette, Business, Test, Games
MS Outlook Test – Introduction Microsoft Office
Microsoft, Email, Email Etiquette, Business, Test, Games, tests
MS PowerPoint – Advanced Microsoft Office
Microsoft, Business, presenting, presentations, body, Communication, Social, computer
MS PowerPoint – Introduction Microsoft Office
Microsoft, Business, presenting, presentations, body, Communication, Social, computer
MS PowerPoint – Intermediate Microsoft Office
Microsoft, Business, presenting, presentations, body, Communication, Social, computer
MS PowerPoint 2016 – Advanced Test Microsoft Office
Microsoft, presentations, presentation, Business, Test, Games. Tests
MS PowerPoint 2016 – Intermediate Test Microsoft Office
Microsoft, presentations, presentation, Business, Test, Games, tests
MS PowerPoint 365 – Advanced Microsoft Office
Microsoft, Business, presenting, presentations, body, Communication, Social Skills, computer, office 365, O365, Microsoft 365
MS PowerPoint 365 – Intermediate Microsoft Office
Microsoft, Business, presenting, presentations, body, Communication, Social Skills, computer, office 365, O365, Microsoft 365
MS PowerPoint 365 – Intermediate Test Microsoft Office
Microsoft, 365, presentations, presentation, Business, Test, Tests, Games
MS PowerPoint 365 – Introduction Microsoft Office
Microsoft, Business, presenting, presentations, body, Communication, Social, computer, office 365, O365, Microsoft 365
MS PowerPoint 365 – Introduction Test Microsoft Office
Microsoft, 365, presentations, presentation, Business, Test, Games, tests
MS PowerPoint 365 – Advanced Test Microsoft Office
Microsoft, 365, presentations, presentation, Business, Test, Tests, Games
MS PowerPoint Test – Introduction Microsoft Office
Microsoft, Business, presenting, presentations, body, Communication, Social, test, games, computer, tests
MS Project – Intermediate Microsoft Office
Microsoft, computer
MS Project – Introduction Microsoft Office
Microsoft, computer
MS SharePoint 365 – Introduction Microsoft Office
Microsoft, Teams, computer, virtual, office 365, O365, Microsoft 365
MS SharePoint 365 – Site Owners Microsoft Office
Microsoft, Teams, computer, virtual, office 365, O365, Microsoft 365
MS SharePoint Introduction Test Microsoft Office
Microsoft, 365, Computer, Virtual, office 365, Effective Meetings, business, collaboration, tests
MS Teams – Intermediate Test Microsoft Office
Microsoft, 365, collaboration, Computer, Virtual, office 365, Effective Meetings, test
MS Teams – Introduction Test Microsoft Office
Microsoft,365, collaboration, Computer, Virtual, office 365, Effective Meetings, test
MS Teams – Introduction Microsoft Office
Microsoft, Computer, Virtual, office 365, Effective Meetings
MS Teams –Intermediate Microsoft Office
Microsoft, Computer, Virtual, office 365, Effective Meetings
MS Visio – Introduction Microsoft Office
Microsoft, Computer,
MS Windows 10 – Intermediate Microsoft Office
Microsoft, Computer,
MS Windows 10 – Introduction Microsoft Office
Microsoft, Computer,
MS Word – Expert Microsoft Office
Microsoft, Business, literacy, computer, spelling, writing
MS Word – Advanced Microsoft Office
Microsoft, Business, literacy, computer, spelling, writing
MS Word – Intermediate Microsoft Office
Microsoft, Business, literacy, computer, spelling, writing
MS Word – Introduction Microsoft Office
Microsoft, Business, literacy, computer, spelling, writing
MS Word – Master Microsoft Office
Microsoft, Business, literacy, computer, spelling, writing
MS Word 365 – Intermediate Microsoft Office
Microsoft, Business, literacy, computer, spelling, writing, wordprocessing, word processing, office 365, O365, Microsoft 365
MS Word 365 – Intermediate Test Microsoft Office
Microsoft, 365, Business, literacy, computer, tests, games, spelling, writing, wordprocessing, word processing, Test, Tests, Games
MS Word 365 – Introduction Microsoft Office
Microsoft, Business, literacy, computer, spelling, writing, office 365, O365, Microsoft 365
MS Word 365 – Introduction Test Microsoft Office
Microsoft, 365, Business, literacy, computer, tests, games, spelling, writing, wordprocessing, word processing, Test, Tests, Games
MS Word 365 – Advanced Test Microsoft Office
Microsoft, Microsoft 365, Business, literacy, computer, tests, games, spelling, writing
MS Word 365 Advanced Microsoft Office
Microsoft, Microsoft 365, Business, literacy, computer, tests, games, spelling, writing
MS Word Test – Advanced Microsoft Office
Microsoft, Business, literacy, computer, tests, games, spelling, writing, test
MS Word Test – Intermediate Microsoft Office
Microsoft, Business, literacy, computer, tests, games, test
MS Word Test – Introduction Microsoft Office
Microsoft, Business, literacy, computer, tests, games, spelling, writing, test
Negotiation Skills Personal Development
Networking Career Development
Office Safety Health & Safety
Office Safety Refresher Health & Safety
Online Collaboration – Intermediate Computer Fundamentals Series
ecdl, computer,essentials, icdl,
Online Essentials – Introduction Computer Fundamentals Series
ecdl, computer,essentials, icdl,
Online Essentials – Test Computer Fundamentals Series
ecdl, computer,essentials, icdl, test, tests
Operational Agility Management & Leadership
Performance Management Management & Leadership
Personal Agility Workplace Wellbeing
Personal Hygiene Food Safety & Hygiene
Personal Productivity Personal Development
Planning & Monitoring Team Performance Management & Leadership
Planning for a Crisis Management & Leadership
Positive Thinking Workplace Wellbeing
Mental Health, Anxiety
Presentations – Introduction Computer Fundamentals Series
Business, literacy, computer, ICDL, ECDL, powerpoint, presenting, presentation
Presentations Introduction Test Computer Fundamentals Series
ICDL, ECDL, Microsoft, 365, presentations, presentation, Business, presenting, test, tests
Presenting with Confidence Communication & Social Skills
PowerPoint, MS Excel, Business, presentations
Problem Solving Personal Development
Psychological Safety Workplace Wellbeing
mental health, wellbeing, health
Recognising and Managing Anxiety Workplace Wellbeing
mental health
Relationship Building Workplace Wellbeing
Relaxation Workplace Wellbeing
Mental Health, Anxiety, sleep
Remote Health & Safety Health & Safety
Resilience Workplace Wellbeing
Respiratory Illness and Pandemic Awareness Health & Safety
coronavirus, COVID, health, safety
Right to work Social & Corporate Responsibilities
Risk Assessments Health & Safety
health, safety, substances, hazardous, regulation, risk, assessment
Safeguarding Children Safeguarding
risk, safeguarding, vulnerable, safe, guarding
Safeguarding Vulnerable Adults Safeguarding
vulnerable, risk, safe, guarding
Security Essentials – Introduction Computer Fundamentals Series
ecdl, computer,essentials, icdl,
Security Essentials – Test Computer Fundamentals Series
ecdl, computer,essentials, icdl, test, tests
Seeing Change Through Managing Change
Setting Objectives Personal Development
Slips & Trips Health & Safety
Social Media Awareness Communication & Social Skills
Spreadsheets – Introduction Computer Fundamentals Series
ecdl, finance, computer, essentials, icdl
Spreadsheets Introduction Test Computer Fundamentals Series
ICDL, ECDL, Microsoft, 365, Finance, Business, spreadsheets, computer, test, tests
Stress Awareness Health & Safety
health, safety, mental, wellbeing,
Succession Planning Management & Leadership
development, talent, future, leaders
Supporting Wellbeing and Attendance Social & Corporate Responsibilities
health, management, attendance, wellbeing
Supporting yourself and others with Mental Health Workplace Wellbeing
anxiety
Sustainable Business Management Social & Corporate Responsibilities
environment, eco-friendly, sustainable, ecological, pollution, manager
Tackling Mental Health Stigmas and Discrimination Workplace Wellbeing
anxiety
Talent Management Management & Leadership
turnover, succession, attracting, recruitment
Teamwork – 40 mins Teamwork
development, teams, teamworking
Technology and Innovation Customer Service
intelligence, innovation, relationships, relations, customer service, sales, customer experience
The Customer Promise and Customer Journey Customer Service
relationships, relations, customer service, advocates, branding, sales
The Effective Leader Management & Leadership
The Need for Strategy Managing Change
Thriving in Change Managing Change
Time Management Personal Development
Training for Non-Trainers Management & Leadership
Unconscious Bias Equality & Diversity
Using Databases – Intermediate Computer Fundamentals Series
ecdl, databases, computer, essentials, icdl
Value and Purpose Workplace Wellbeing
Vehicles In & Around the Warehouse Health & Safety
Violence and Aggression in the Workplace Health & Safety
Ways of Communicating with Customers Customer Service
email, telephone, outlook, communication, customer service
Whistleblowing with Confidence Social & Corporate Responsibilities
Windows 11 – Introduction Microsoft Office
icrosoft, systems, operating systems, business, computer, office 365, O365, Microsoft 365, Windows
Winter Wellbeing Workplace Wellbeing
Word Processing – Advanced Computer Fundamentals Series
Business, literacy, computer, ECDL, ICDL, writing, wordprocessing, Word
Word Processing – Introduction Computer Fundamentals Series
Business, literacy, computer, ECDL, icdl, writing, wordprocessing, Word
Word Processing Advanced Test Computer Fundamentals Series
ICDL, ECDL, Microsoft, 365, word processing, wordprocessing, Business, spelling, writing, test, tests
Word Processing Introduction Test Computer Fundamentals Series
ICDL, ECDL, Microsoft, 365, word processing, wordprocessing, Business, spelling, writing, test, tests
Work at Height Health & Safety
Workplace Diplomacy Communication & Social Skills
Workplace Ethics – Code of Conduct Management & Leadership
Workplace Security Social & Corporate Responsibilities
Zoom Conferencing IT Skills
zoom, conferencing
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