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Handling Complaints

This course explores complaints and how they can help an organisation to improve and exceed customer expectations. We will look at types of complaints, how to deal with them and steps that can be taken to resolve them.

Learning Objectives

  • Explore complaints and how they can help an organisation to improve and exceed customer expectations
  • Types of complaints, how to deal with them and steps that can be taken to resolve them

Estimated Course duration is 15 - 20 minutes.


Course Content

Handling Complaints

Handling Complaints