This course explores complaints and how they can help an organisation to improve and exceed customer expectations. We will look at types of complaints, how to deal with them and steps that can be taken to resolve them.
Learning Objectives
Explore complaints and how they can help an organisation to improve and exceed customer expectations
Types of complaints, how to deal with them and steps that can be taken to resolve them
Estimated Course duration is 15 - 20 minutes.
Course Content
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Handling Complaints
Handling Complaints
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