A Balancing Act Module

Whether engaging with co-workers, managers or customers, powerful communication skills will enable you to work more effectively and arrive at better outcomes, faster. This module will help you to improve your communication style and strike the balance between technical knowledge and interpersonal skills, to deliver exceptional customer service.

Learning Objectives

Find the balance between technical knowledge and interpersonal skills to deliver exceptional customer service.

Estimated Course duration is 15 - 20 minutes.