Communicating over the Phone
module explores using the telephone in the workplace and how to answer and make
calls professionally. You’ll discover how to consider a caller's social style
of communication and how to adapt to it. You won’t always have the knowledge or
information to be able to help a caller, so this module gives advice on how to
deal with such instances, from transferring calls and dealing with a
Estimated Course duration is 15 - 20 minutes.
|Communicating over the Phone