Communicating over the Phone

This module explores using the telephone in the workplace and how to answer and make calls professionally. You’ll discover how to consider a caller's social style of communication and how to adapt to it. You won’t always have the knowledge or information to be able to help a caller, so this module gives advice on how to deal with such instances, from transferring calls and dealing with a challenging caller.

Learning Objectives

  • adapt your communication approach to the person you are speaking with, 
  • explain the different environmental considerations when speaking on the phone and 
  • identify ways of managing a challenging phone call.

Estimated Course duration is 15 - 20 minutes.


Course Content

Communicating over the Phone

Communicating over the Phone