Managing a Conflict at work

You will learn what conflict is, the causes of conflict, how and why conflict arises and signs and symptoms of conflict. It covers what conflict management is, the stages of conflict, styles for managing conflict and legal issues.  Finally, you’ll cover conflict resolution strategies and managing conflict effectively.

Objectives:

• Identify different types of conflict
• Recognise how and why conflict arises at work. 
• State the signs and symptoms of conflict. 
• State what conflict management is and why it's important to act early. 
• Distinguish between the main stages of conflict. 
• Use different styles to deal with conflict. 
• State what legal and organisational requirements should be met. 
• Use appropriate strategies to successfully manage conflict at work