Every customer will have a different expectation about what is a good experience. While some customers want quick and easy transactions, others might need advice from customer service colleagues. In the right customer experience, the customer is at the center of everything an organisation does.
Objectives
By the end of this course you'll be able to:
Explain what a customer experience is
Describe how to create a customer advocate
Explain why creating advocates via customer experiences can benefit an organisation.
Duration: 15 minutes
Course Content
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Customer Experience
Customer Experience
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