CPD Certified

MS Outlook - Intermediate

This intermediate MS Outlook course is for anyone who needs to understand how Outlook works. Suitable for those with a basic knowledge of MS Outlook and for those wishing to brush up their skills. By the end of this course you will be able to 

  • understand how to manage your emails by flagging emails and grouping them, marking them as read/unread and using the focused inbox, create rules, colour code emails and filter
  • create quick parts
  • use direct replies and recall emails, 
  • create quick steps and the out of office assistant
  • work with Notes and learn how to work with multiple calendars.  
This course also covers the desktop and web versions.

Estimated Course duration is 3 hours. Each lesson takes on average 3-5 minutes to complete.

You can also access our Quick Tip Videos, that only last a few minutes, under Tips and Tricks.

Course Content

Mail Management

Using the Focused Inbox
Marking Mail as Read or Unread
Grouping Mail
Flagging Mail
Using Mail Folders
Moving Mail
Junk Mail
Deleting Mail
Sorting Mail
Colour Coding and Categories
Filtering Mail
Searching Mail

Mail Features

Mail Tips
Quick Parts
Voting Buttons
Priority and Sensitivity Levels
Using Direct Replies To
Send and Receive Settings
Resend and Recall
Quick Steps
Out of Office Assistant

Working with Multiple Calendars

Creating Calendars
Working with Multiple Calendars
Sharing Calendars
Accessing other Calendars
Calendar Groups

Working with Notes

Creating Notes
Reading and Editing Notes
Organising Notes
Resizing and Deleting Notes
Printing Notes
Creating Appointments and Tasks from Notes