25% discount on all courses  /  Enter BITE2020 at checkout  /  Limited Offer

Maintaining existing Customers

This module explores ‘moments of magic’ and how these ‘moments’ can generate return business. This involves providing great customer service and exceeding customer expectations. We will look at communication between the customer and the organisation and the importance of a customer care strategy.

Learning Objectives

  • Explore ‘moments of magic’ and how these ‘moments’ can generate return business
  • Providing great customer service and exceeding customer expectations
  • Communication between the customer and the organisation and the importance of a customer care strategy

Estimated Course duration is 15 - 20 minutes.


Course Content

Maintaining existing Customers

Maintaining existing Customers