CPD Certified

MS Outlook 365 - Introduction 

This introductory MS Outlook course is for anyone who needs to understand how Outlook works. It is suitable for beginners and for those who wish to brush up their skills in Outlook.

By the end of this course you will be able to 

  • understand how to navigate between email, calendar, the to do bar and your contacts
  • create and address an email, as well as reply and forward emails
  • attach files to emails, and attach items such as previous emails 
  • enter appointments and events, classify and categorise appointments
  • schedule a meeting and set and delete reminders
  • create and forward contacts, add tasks to the to do bar, assign tasks and keep track of them.  
This course also covers the desktop and web versions.

Estimated Course duration is 3 hours.  Each lesson takes on average 3-5 minutes to complete.

You can also access our Quick Tip Videos, that only last a few minutes, under Tips and Tricks.

Course Content

Getting Started

Outlook Environment
Using the Ribbon
Quick Access Toolbar
Navigating and Folder Pane
To Do Bar
Accessibility Features
Getting Help


Receiving Mail
Sending Mail
Formatting Mail
Forwarding and Reply
Printing Emails
Inserting Images
Creating and Using Templates
Read and Delivery Receipts
Delaying Mail
Spell Check


Navigating Calendars
Scheduling Appointments and Events
Scheduling Meetings
Editing and Deleting Appointments
Using FindTime
Categorising Appointments
Printing Calendars
Tracking Meeting Responses
Calendar SnapShots
Using Time Zones


Creating Contacts
Editing and Deleting Contacts
Creating Contact Groups
Contact Views
Profile Card
Electronic Business Cards
Communicating with Contacts
Searching Contacts
Creating Contact Folders


Creating Tasks
Editing Tasks
Task Progress and Completion
Tasks Views
To Do Bar Tasks
Assigning Tasks