In this module, you will look at what conflict management is and why it is important to intervene early. You will also learn how and why conflict arises and then examine the signs and symptoms of conflict. Distinguish between the main stages of conflict and examine different styles, as well as the legal issues and good practices.
At the end of the course, trainees will be able to:
Identify different types of conflict and recognise how and why conflict arises at work
State the signs and symptoms of conflict and state what conflict management is and why it's important to act early
Distinguish between the main stages of conflict and use different styles to deal with conflict
State what legal and organisational requirements should be met and use appropriate strategies to successfully manage conflict at work
Estimated Course duration is 15 - 20 minutes.
Course Content
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Managing a Conflict at Work
Managing a Conflict at Work
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