Approaching New Customers

This module explores the interaction between the organisation and its customers. We will look at the importance of knowing your product, building a rapport and understanding the customer’s needs. You must gather information, present solutions, handle objections and gain commitment to make the sale.

Learning Objectives

• Explore the interaction between the organisation and its customers
• Look at the importance of knowing your product, building a rapport and understanding the customer’s needs
  

Estimated Course duration is 15 - 20 minutes.