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Active Listening

Communication & Social Skills

Ambiguity

Workplace Wellbeing

Anti-Money Laundering

Social & Corporate Responsibilities

Benefits of Good Sleep

Workplace Wellbeing

Mental Health, Anxiety,

Better Judgement

Workplace Wellbeing

Brand Reputation

Customer Service

interview, interviews

Bribery Act

Social & Corporate Responsibilities

Budgeting Basics

Finance

MS Excel, Computer,Spreadsheets,

Building a Customer-Centric Culture

Customer Service

feedback, relationships, relations, customer service, sales, customer experience, values, culture

Building Confidence at Work

Personal Development

interview, interviews

Building Healthy Boundaries

Health & Safety

wellbeing, health, safety

Building Relationships with Customers

Customer Service

relations, customer service, sales

Bullying and Harassment

Equality & Diversity

Business Continuity

Health & Safety

coronavirus, COVID, health, safety

Caring for Vulnerable Customers

Customer Service

Challenging the Status Quo

Managing Change

Change Management – 40mins

Management & Leadership

Changing Behaviours

Workplace Wellbeing

Coaching

Management & Leadership

Collaborative Working

Teamwork

Communicating under Pressure

Communication & Social Skills

Communicating with Body Language

Communication & Social Skills

PowerPoint, Business, Presentations, presenting, interview, interviews

Communicating with Emotional Intelligence

Communication & Social Skills

Communication

Communication & Social Skills

communicating, behaviours,

Company Culture

Management & Leadership

Competition Law

Social & Corporate Responsibilities

Computer Essentials – Introduction

Computer Fundamentals Series

ecdl, computer,essentials, icdl,

Computer Essentials – Test

Computer Fundamentals Series

ecdl, computer,essentials, icdl, test, tests

Conducting Annual Performance Reviews

Customer Service

communication, performance, reviews, interviews, consulting, appraisals, appraisal

COSHH – Control of Substances Hazardous to Health

Health & Safety

health, safety, substances, hazardous, regulation

Creating Customer Advocates

Customer Service

relationships, relations, customer service, advocates, branding

Creativity

Workplace Wellbeing

Critical Thinking

Workplace Wellbeing

Curiosity

Workplace Wellbeing

Customer Complaints

Customer Service

feedback, relationships, relations, customer service, sales, customer experience

Cyber Security

Social & Corporate Responsibilities

Data Protection UK

Data Protection, Information & Security

GDPR

Dealing with Stress

Personal Development

Decision Making at Work

Personal Development

decisions

Demystifying AI – Artificial Intelligence

Personal Development

Artificial Intelligence, technology, automation

Developing a Career Plan

Career Development

planning, development, promotion, plan. Goal, goals

Developing Leadership

Management & Leadership

Digital Collaboration

Teamwork

communication, computer, IT,

Digital Wellbeing

Workplace Wellbeing

Display Screen Equipment (DSE) and Workstation Safety

Health & Safety

DSE, computer, safety

Driving Safety

Health & Safety

vehicles, safely, drive, car,

Effective Budget Management

Finance

budgets, budgeting, Microsoft, Finance, Business, spreadsheets, office 365, O365, Microsoft 365,

Effective Delegation

Teamwork

Effective Dispersed Teams

Communication & Social Skills

communication, remote, home working,

Effective Meetings

Teamwork

MS Teams, virtual

Effective Meetings for Managers

Management & Leadership

Effective Research and Reports

Communication & Social Skills

writing, reports, research,

Electrical Safety

Health & Safety

electrical, electricity

Empathy

Workplace Wellbeing

Environmental Awareness

Social & Corporate Responsibilities

environment,

Equity, Diversity and Inclusion

Equality & Diversity

Everyday Energy

Workplace Wellbeing

Experiencing Change

Managing Change

Fair Treatment of Customers

Social & Corporate Responsibilities

Finance for non- Finance Managers

Finance

MS Excel, Computer,Spreadsheets,

Finance Payment Card Industry (PCI) Awareness

Finance

ms Excel, fraud, finance

Financial Wellbeing

Workplace Wellbeing

Finance, Budgets

Finding Your Role Model

Teamwork

Fire

Health & Safety

First Aid

Health & Safety

First Impressions

Career Development

interview, interviews

Flexible Leadership

Management & Leadership

Food Allergies

Food Safety & Hygiene

hygiene, safety, health

Food Law

Food Safety & Hygiene

Food Safety – Level 1

Food Safety & Hygiene

health, safety, hygiene

Food Safety Refresher

Food Safety & Hygiene

hygiene, safety, health

Foundations of Customer Experience

Customer Service

customer service, sales

Fraud Awareness

Social & Corporate Responsibilities

Freedom of Information Act

Data Protection, Information & Security

data protection, security, freedom

From Manager to Leader

Management & Leadership

Giving and receiving Feedback

Management & Leadership

Google Chrome

IT Skills

web, browsing, online, internet, Microsoft, computer, edge, browsers, browser

Great Conservations

Workplace Wellbeing

Health & Safety Introduction

Health & Safety

Health and Safety for Homeworkers

Health & Safety

working, remote

Healthy Living

Workplace Wellbeing

Hiring Right First Time

Interview Techniques

interview, interviews

How to Form and Mobilise a Team

Management & Leadership

business, team, teams, remote,

How to Plan Your Own Development

Personal Development

Impact and Influence

Workplace Wellbeing

Information Security – 50mins

Data Protection, Information & Security

data, cyber, security

Introduction to Sustainability

Social & Corporate Responsibilities

environment, eco-friendly, sustainable, ecological, pollution

Let’s Talk about Mental Health

Workplace Wellbeing

anxiety

Letting Go

Workplace Wellbeing

Life Balance

Workplace Wellbeing

Living and Working with Addiction

Workplace Wellbeing

health, safety,

Making the Change

Managing Change

Managing a Conflict at Work

Teamwork

Managing Emotions

Workplace Wellbeing

Managing High Performing Teams

Management & Leadership

Managing Hybrid Working

Management & Leadership

MS Teams, Business, Computer, Virtual, Office 365, SharePoint, Effective Meetings, virtual, hybrid

Manual Handling

Health & Safety

Measuring Customer Experience

Customer Service

feedback, relationships, relations, customer service, sales, customer experience

Mentoring

Management & Leadership

Microsoft Edge

Microsoft Office

web, browsing, online, internet, Microsoft, computer, edge, browsers, browser

Millionaire Game – MS Outlook

Microsoft Office

Microsoft, Email, Email Etiquette, Business, Test, Games, Tests

Millionaire Game – MS PowerPoint

Microsoft Office

Microsoft, Business, presenting, presentations, body, Communication, Social, test, games, computer, tests

Millionaire Game – MS Teams

Microsoft Office

Microsoft, Computer, Virtual, Games, Test, office 365, virtual, Tests, Game

Millionaire Game – MS Word

Microsoft Office

Microsoft, Business, literacy, computer, tests, games, spelling, writing, test

Millionaire Game – MS Excel

Microsoft Office

Microsoft, Finance, Business, Test, spreadsheets, computer, games, tests, Game

Mindfulness

Workplace Wellbeing

Mental Health, Anxiety

Mindset

Workplace Wellbeing

Mental Health, Anxiety

Modern Slavery

Social & Corporate Responsibilities

Moving or Falling Objects

Health & Safety

MS Excel – Expert

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer

MS Excel – Advanced

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer

MS Excel – Intermediate

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer

MS Excel – Introduction

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer

MS Excel – Master

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer

MS Excel 365 – Master

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365, Test, tests

MS Excel 365 – Master Test

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365, Test, tests

MS Excel 365 – Advanced

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365, Test, tests

MS Excel 365 – Advanced Test

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365, Test, tests

MS Excel 365 – Intermediate

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365

MS Excel 365 – Intermediate Test

Microsoft Office

Microsoft, 365, Finance, Business, spreadsheets, computer, Test, Games

MS Excel 365 – Introduction

Microsoft Office

Microsoft, Finance, Business, spreadsheets, computer, office 365, O365, Microsoft 365

MS Excel 365 – Introduction Test

Microsoft Office

Microsoft, 365, Finance, Business, spreadsheets, computer, Test, Games

MS Excel Test – Advanced

Microsoft Office

Game, Test, Microsoft, Finance, Business, spreadsheets, computer, tests, Games

MS Excel Test – Intermediate

Microsoft Office

Microsoft, Finance, Business, Test, spreadsheets, computer, tests, game, games

MS Excel Test – Introduction

Microsoft Office

Microsoft, Finance, Business, Test, spreadsheets, computer, tests, game, games

MS Internet Explorer 11 – Introduction

Microsoft Office

web, browsing, online, internet, Microsoft, computer, edge, browsers, browser

MS Office 365 – Intermediate

Microsoft Office

Microsoft, Teams, sharepoint, computer, virtual, office 365, O365, Microsoft 365

MS Office 365 – Introduction

Microsoft Office

Microsoft, Teams, sharepoint, computer, virtual, office 365, O365, Microsoft 365

MS Office for IPAD – Introduction

Microsoft Office

MS OneNote – Introduction

Microsoft Office

Microsoft, computer, office 365

MS OneNote – Introduction Test

Microsoft Office

Microsoft, 365, Business, computer, notes,tests, test

MS OneNote Desktop and Windows 10 – Introduction

Microsoft Office

Microsoft, Business, computer,

MS Outlook 365 – Intermediate

Microsoft Office

Microsoft, Email, Email Etiquette, Business, 365, office 365, O365, Microsoft 365

MS Outlook 365 – Introduction

Microsoft Office

Microsoft, Email, Email Etiquette, Business, office 365, O365, Microsoft 365

MS Outlook 365 Intermediate Test

Microsoft Office

Microsoft, 365, Email, Email Etiquette, Business, Test, calendar, Games, tests

MS Outlook 365 Introduction Test

Microsoft Office

Microsoft, 365, Email, Email Etiquette, Business, Test, calendar, Games, tests

MS Outlook Test – Intermediate

Microsoft Office

Microsoft, Email, Email Etiquette, Business, Test, Games

MS Outlook Test – Introduction

Microsoft Office

Microsoft, Email, Email Etiquette, Business, Test, Games, tests

MS PowerPoint – Advanced

Microsoft Office

Microsoft, Business, presenting, presentations, body, Communication, Social, computer

MS PowerPoint – Introduction

Microsoft Office

Microsoft, Business, presenting, presentations, body, Communication, Social, computer

MS PowerPoint – Intermediate

Microsoft Office

Microsoft, Business, presenting, presentations, body, Communication, Social, computer

MS PowerPoint 2016 – Advanced Test

Microsoft Office

Microsoft, presentations, presentation, Business, Test, Games. Tests

MS PowerPoint 2016 – Intermediate Test

Microsoft Office

Microsoft, presentations, presentation, Business, Test, Games, tests

MS PowerPoint 365 – Advanced

Microsoft Office

Microsoft, Business, presenting, presentations, body, Communication, Social Skills, computer, office 365, O365, Microsoft 365

MS PowerPoint 365 – Intermediate

Microsoft Office

Microsoft, Business, presenting, presentations, body, Communication, Social Skills, computer, office 365, O365, Microsoft 365

MS PowerPoint 365 – Intermediate Test

Microsoft Office

Microsoft, 365, presentations, presentation, Business, Test, Tests, Games

MS PowerPoint 365 – Introduction

Microsoft Office

Microsoft, Business, presenting, presentations, body, Communication, Social, computer, office 365, O365, Microsoft 365

MS PowerPoint 365 – Introduction Test

Microsoft Office

Microsoft, 365, presentations, presentation, Business, Test, Games, tests

MS PowerPoint 365 – Advanced Test

Microsoft Office

Microsoft, 365, presentations, presentation, Business, Test, Tests, Games

MS PowerPoint Test – Introduction

Microsoft Office

Microsoft, Business, presenting, presentations, body, Communication, Social, test, games, computer, tests

MS Project – Intermediate

Microsoft Office

Microsoft, computer

MS Project – Introduction

Microsoft Office

Microsoft, computer

MS SharePoint 365 – Introduction

Microsoft Office

Microsoft, Teams, computer, virtual, office 365, O365, Microsoft 365

MS SharePoint 365 – Site Owners

Microsoft Office

Microsoft, Teams, computer, virtual, office 365, O365, Microsoft 365

MS SharePoint Introduction Test

Microsoft Office

Microsoft, 365, Computer, Virtual, office 365, Effective Meetings, business, collaboration, tests

MS Teams – Intermediate Test

Microsoft Office

Microsoft, 365, collaboration, Computer, Virtual, office 365, Effective Meetings, test

MS Teams – Introduction Test

Microsoft Office

Microsoft,365, collaboration, Computer, Virtual, office 365, Effective Meetings, test

MS Teams – Introduction

Microsoft Office

Microsoft, Computer, Virtual, office 365, Effective Meetings

MS Teams –Intermediate

Microsoft Office

Microsoft, Computer, Virtual, office 365, Effective Meetings

MS Visio – Introduction

Microsoft Office

Microsoft, Computer,

MS Windows 10 – Intermediate

Microsoft Office

Microsoft, Computer,

MS Windows 10 – Introduction

Microsoft Office

Microsoft, Computer,

MS Word – Expert

Microsoft Office

Microsoft, Business, literacy, computer, spelling, writing

MS Word – Advanced

Microsoft Office

Microsoft, Business, literacy, computer, spelling, writing

MS Word – Intermediate

Microsoft Office

Microsoft, Business, literacy, computer, spelling, writing

MS Word – Introduction

Microsoft Office

Microsoft, Business, literacy, computer, spelling, writing

MS Word – Master

Microsoft Office

Microsoft, Business, literacy, computer, spelling, writing

MS Word 365 – Intermediate

Microsoft Office

Microsoft, Business, literacy, computer, spelling, writing, wordprocessing, word processing, office 365, O365, Microsoft 365

MS Word 365 – Intermediate Test

Microsoft Office

Microsoft, 365, Business, literacy, computer, tests, games, spelling, writing, wordprocessing, word processing, Test, Tests, Games

MS Word 365 – Introduction

Microsoft Office

Microsoft, Business, literacy, computer, spelling, writing, office 365, O365, Microsoft 365

MS Word 365 – Introduction Test

Microsoft Office

Microsoft, 365, Business, literacy, computer, tests, games, spelling, writing, wordprocessing, word processing, Test, Tests, Games

MS Word 365 – Advanced Test

Microsoft Office

Microsoft, Microsoft 365, Business, literacy, computer, tests, games, spelling, writing

MS Word 365 Advanced

Microsoft Office

Microsoft, Microsoft 365, Business, literacy, computer, tests, games, spelling, writing

MS Word Test – Advanced

Microsoft Office

Microsoft, Business, literacy, computer, tests, games, spelling, writing, test

MS Word Test – Intermediate

Microsoft Office

Microsoft, Business, literacy, computer, tests, games, test

MS Word Test – Introduction

Microsoft Office

Microsoft, Business, literacy, computer, tests, games, spelling, writing, test

Negotiation Skills

Personal Development

Networking

Career Development

Office Safety

Health & Safety

Office Safety Refresher

Health & Safety

Online Collaboration – Intermediate

Computer Fundamentals Series

ecdl, computer,essentials, icdl,

Online Essentials – Introduction

Computer Fundamentals Series

ecdl, computer,essentials, icdl,

Online Essentials – Test

Computer Fundamentals Series

ecdl, computer,essentials, icdl, test, tests

Operational Agility

Management & Leadership

Performance Management

Management & Leadership

Personal Agility

Workplace Wellbeing

Personal Hygiene

Food Safety & Hygiene

Personal Productivity

Personal Development

Planning & Monitoring Team Performance

Management & Leadership

Planning for a Crisis

Management & Leadership

Positive Thinking

Workplace Wellbeing

Mental Health, Anxiety

Presentations – Introduction

Computer Fundamentals Series

Business, literacy, computer, ICDL, ECDL, powerpoint, presenting, presentation

Presentations Introduction Test

Computer Fundamentals Series

ICDL, ECDL, Microsoft, 365, presentations, presentation, Business, presenting, test, tests

Presenting with Confidence

Communication & Social Skills

PowerPoint, MS Excel, Business, presentations

Problem Solving

Personal Development

Psychological Safety

Workplace Wellbeing

mental health, wellbeing, health

Recognising and Managing Anxiety

Workplace Wellbeing

mental health

Relationship Building

Workplace Wellbeing

Relaxation

Workplace Wellbeing

Mental Health, Anxiety, sleep

Remote Health & Safety

Health & Safety

Resilience

Workplace Wellbeing

Respiratory Illness and Pandemic Awareness

Health & Safety

coronavirus, COVID, health, safety

Right to work

Social & Corporate Responsibilities

Risk Assessments

Health & Safety

health, safety, substances, hazardous, regulation, risk, assessment

Safeguarding Children

Safeguarding

risk, safeguarding, vulnerable, safe, guarding

Safeguarding Vulnerable Adults

Safeguarding

vulnerable, risk, safe, guarding

Security Essentials – Introduction

Computer Fundamentals Series

ecdl, computer,essentials, icdl,

Security Essentials – Test

Computer Fundamentals Series

ecdl, computer,essentials, icdl, test, tests

Seeing Change Through

Managing Change

Setting Objectives

Personal Development

Slips & Trips

Health & Safety

Social Media Awareness

Communication & Social Skills

Spreadsheets – Introduction

Computer Fundamentals Series

ecdl, finance, computer, essentials, icdl

Spreadsheets Introduction Test

Computer Fundamentals Series

ICDL, ECDL, Microsoft, 365, Finance, Business, spreadsheets, computer, test, tests

Stress Awareness

Health & Safety

health, safety, mental, wellbeing,

Succession Planning

Management & Leadership

development, talent, future, leaders

Supporting Wellbeing and Attendance

Social & Corporate Responsibilities

health, management, attendance, wellbeing

Supporting yourself and others with Mental Health

Workplace Wellbeing

anxiety

Sustainable Business Management

Social & Corporate Responsibilities

environment, eco-friendly, sustainable, ecological, pollution, manager

Tackling Mental Health Stigmas and Discrimination

Workplace Wellbeing

anxiety

Talent Management

Management & Leadership

turnover, succession, attracting, recruitment

Teamwork – 40 mins

Teamwork

development, teams, teamworking

Technology and Innovation

Customer Service

intelligence, innovation, relationships, relations, customer service, sales, customer experience

The Customer Promise and Customer Journey

Customer Service

relationships, relations, customer service, advocates, branding, sales

The Effective Leader

Management & Leadership

The Need for Strategy

Managing Change

Thriving in Change

Managing Change

Time Management

Personal Development

Training for Non-Trainers

Management & Leadership

Unconscious Bias

Equality & Diversity

Using Databases – Intermediate

Computer Fundamentals Series

ecdl, databases, computer, essentials, icdl

Value and Purpose

Workplace Wellbeing

Vehicles In & Around the Warehouse

Health & Safety

Violence and Aggression in the Workplace

Health & Safety

Ways of Communicating with Customers

Customer Service

email, telephone, outlook, communication, customer service

Whistleblowing with Confidence

Social & Corporate Responsibilities

Windows 11 – Introduction

Microsoft Office

icrosoft, systems, operating systems, business, computer, office 365, O365, Microsoft 365, Windows

Winter Wellbeing

Workplace Wellbeing

Word Processing – Advanced

Computer Fundamentals Series

Business, literacy, computer, ECDL, ICDL, writing, wordprocessing, Word

Word Processing – Introduction

Computer Fundamentals Series

Business, literacy, computer, ECDL, icdl, writing, wordprocessing, Word

Word Processing Advanced Test

Computer Fundamentals Series

ICDL, ECDL, Microsoft, 365, word processing, wordprocessing, Business, spelling, writing, test, tests

Word Processing Introduction Test

Computer Fundamentals Series

ICDL, ECDL, Microsoft, 365, word processing, wordprocessing, Business, spelling, writing, test, tests

Work at Height

Health & Safety

Workplace Diplomacy

Communication & Social Skills

Workplace Ethics – Code of Conduct

Management & Leadership

Workplace Security

Social & Corporate Responsibilities

Zoom Conferencing

IT Skills

zoom, conferencing