Making the Change
One of the biggest obstacles a leader faces is leading change. This module looks at the seven characteristics of effective change agents and explores the decision making process. A force-field analysis will help you to uncover both the driving and restraining forces for change. We will look at the importance of effective communication and active listening.
Learning Objectives
- Look at the seven characteristics of effective change agents
- Explore the decision making process
- Look at the importance of effective communication and active listening
Estimated Course duration is 15 - 20 minutes.