Communicating over the Phone
This
module explores using the telephone in the workplace and how to answer and make
calls professionally. You’ll discover how to consider a caller's social style
of communication and how to adapt to it. You won’t always have the knowledge or
information to be able to help a caller, so this module gives advice on how to
deal with such instances, from transferring calls and dealing with a
challenging caller.
Learning Objectives
- adapt your communication approach to the person you are speaking with,
- explain the different environmental considerations when speaking on the phone and
- identify ways of managing a challenging phone call.
Estimated Course duration is 15 - 20 minutes.