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Customer Service – 12 courses

This bundle consists of 12 courses covering many aspects of Customer Service in the Workplace. All 12 courses will take...

Customer Service

This module will help improve your communication style and strike the balance between technical knowledge and interpersonal skills, to...

Customer Service

This module will establish the value of a positive perspective at work, reframing the way we think and provide tools you can use to begin...

Customer Service

This module explores the interaction between the organisation and its customers. The importance of knowing your product, building rapport...

Customer Service

This module explores the way in which brands are perceived and the benefits of generating a positive public perception.

Customer Service

This module will examine how to identify a vulnerable customer and how to consider making the appropriate allowances for their specific...

Customer Service

This module will establish the importance of communicating with your customers and provide some of the tools you can use to change your...

Customer Service

This module explores sending and replying to emails, with some useful hints and tips for writing business emails.

Customer Service

This module explores complaints and how they can help an organisation to improve and exceed customer expectations.

Customer Service

This module explores the different types of customer and the importance of meeting the customer’s needs, both stated and un-stated.

Customer Service

This module explores ‘moments of magic’ and how these ‘moments’ can generate return business.

Customer Service

This module explores using the telephone in the workplace and how to answer and make calls professionally. Make a good make a first...

Customer Service

Customer Service

This module explores the effect that unrealistic customer expectations can have on their relationship with your organisation, and details...

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