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Customer Service

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Bundle

This bundle consists of 7 courses covering many aspects of Customer Service in the Workplace. All 7 courses will take...

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approx. 2.5 hrs
Approaching New Customers
This module explores the interaction between the organisation and its customers. The importance of knowing your product, building rapport...
15-20mins
Brand & Reputation
This module explores the way in which brands are perceived and the benefits of generating a positive public perception.
15-20mins
Email Etiquette
This module explores sending and replying to emails, with some useful hints and tips for writing business emails.
15-20mins
Handling Complaints
This module explores complaints and how they can help an organisation to improve and exceed customer expectations.
15-20mins
Know your Customer
This module explores the different types of customer and the importance of meeting the customer’s needs, both stated and un-stated.
15-20mins
Maintaining existing Customers
This module explores ‘moments of magic’ and how these ‘moments’ can generate return business.
15-20mins
Telephone Manner
This module explores using the telephone in the workplace and how to answer and make calls professionally. Make a good make a first...
15-20mins