In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, explains how to measure the end-to-end customer experience.
By the end of this module, you’ll be able to:
Explain the three key voice measures to evaluate customer experience
Select the appropriate measures for assessing customer experience in your organisation.
Estimated Course duration is 15 - 20 minutes.
Course Content
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Measuring Customer Experience
Measuring Customer Experience
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