Creating customer advocates is pivotal when building a customer centric culture. In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, explains the power of customer advocates have on an organisation. The course also explores what steps can be taken to develop customer advocacy.
By the end of this module, you’ll be able to:
Explain what a customer advocate is
Identify best approach to creating customer advocates
Explain ways of building and emotional connection with customer.
Estimated Course duration is 15 - 20 minutes.
Course Content
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Creating Customer Advocates
Creating Customer Advocates
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