In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, explains the importance of anticipating customers' needs to build positive relationships with them. The course also explores different types of customers and strategies for building better relationships with them. By the end of this module, the learner will be able to:
Explain why positive relationships with customers are important for better customer experience
Identify ways of strengthening relationships with customers
Recognise ways of interacting with different types of customers
Describe how knowing your customer helps exceed customer’s expectations
Estimated Course duration is 15 - 20 minutes.
Course Content
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Building Relationships with Customers
Building Relationships with Customers
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