Building a Customer-Centric Culture

In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, discusses the importance of creating a customer-centric culture. The course also explores how to foster the right culture that puts the customer at the centre of everything you do.

By the end of this module, the learner will be able to:

• Describe a customer-centric culture
• Identify the best approaches that you can help you contribute to this culture in your organisation
• Recognise the role employees and leaders play in creating customer-centric culture

Estimated Course duration is 15 - 20 minutes.